Terms & Conditions

PAYMENT OPTIONS

All prices shown on the VETRes website are in Australian dollars. Payment options for VETRes are:

  • Purchase Order - for TAFE NSW business partners
  • Online credit card payment - provided by Westpac Payway
  • General Journal - for TAFE NSW employees only

Contact us for a business partner application or for further details about General Journals.  

 
EXPRESS SHIPPING

Express shipping is only available for selected NSW addresses. Express shipping will generally take up to a maximum of 3 days for delivery. Please note, express devlivery does not mean that an order will be dispatched any sooner. For print on demand products, our dispatch times average between 48-72 hours but may take up to 10 business days for processing during seasonal peaks.  

If you require your order urgently, please Contact us so that we are able to better meet your requirements. 

 
CREDIT CARD PAYMENT

If paying by credit card, you will be redirected to secure Westpac Payway screen for TAFE NSW Western Institute.

Your order will not be dispatched until your payment has been successfully processed by Westpac Payway. Once your payment has been successfully processed, you will receive an automatically generated email receipt to the email address you provided. Westpac Payway will only accept VISA and MasterCard.

All attempts have been made to ensure that VETRes is a secure website for placing your order.

 
RETURNS/EXCHANGES

Refunds, returns or exchanges are not accepted once an order has been dispatched.

If you have incorrectly placed your order, you need to contact VETRes immediately, to see if the order can be altered. Returns and exchanges are only accepted if the product supplied is faulty. If you have decided that you do not need the products you have purchased, you can contact your teacher/local Student Association/local Bookshop, as they might be able to help you track down another student who might wish to buy the book from you. 

PLEASE ORDER CAREFULLY

 
PRIVACY STATEMENT 

We respect your privacy. We adhere to the privacy policies of the NSW Department of Education and Communities.

 
COPYRIGHT FOR OUR CONTENT

© TAFE NSW 2018
Copyright of this material is reserved to TAFE NSW, administered through VETRes by TAFE NSW Western Institute. Reproduction or transmittal in whole or in part, other than subject to the provisions of the Copyright Act, is prohibited without the written authority of VETRes on behalf of TAFE NSW.

Enquiries about arrangements within TAFE NSW to reproduce or transmit this material can be directed to VETRes - Contact us here. VETRes no longer offers licencing agreements for their products.