FAQs (Frequently Asked Questions)

WHAT HAPPENS TO MY ORDER OVER CHRISTMAS?

TAFE NSW VETRes is closed for two weeks over the Christmas period each year with our suppliers also closing down for part of this. Any orders which contain print on demand products will not be processed during this time and Business Partner invoices will not be processed until VETRes reopens. Other orders will still be processed but may be delayed during this period. 

HOW DO I PLACE AN ORDER?

Please see these instructions on registering and placing an order. Don't hesitate to contact the VETRes Administrator if you require any assistance or advice for placing an order. 

WHY CAN'T I FIND MY RESOURCES OR SEE MY DISCOUNT?

Some VETRes resources are restricted for sale to TAFE NSW staff & students only. Discounts are also offered to TAFE NSW staff and Students. You need to register with the VETRes site using a valid TAFE NSW email address and be signed in to see restricted resources and discounts. For further access instructions, see TAFE NSW Staff or TAFE NSW Students pages for more information. 

WHEN WILL MY ORDER BE DISPATCHED?

85% of orders are sent out within 48 hours! Orders which contain print on demand products average between 48 to 72 hours. During seasonal peaks (January-March and June-July) print on demand products can take up to 10 business days for dispatch.

HOW LONG DOES SHIPPING TAKE?

Shipping times vary considerably depending on your location. Please allow 2-10 working days for shipping and handling. 

VETRes no longer offers express shipping options.  

SHIPPING COSTS

WHY HAS MY ORDER BEEN SPLIT?

VETRes has more than one supplier. As such, once you have finalised and placed your order, it will be split between the suppliers who are responsible for the products you have ordered.

You will not be charged extra freight for split orders - the total cost of the freight (which is automatically calculated on weight and destination) is then divided between the suppliers once your order is split. 

CAN I PICK UP MY ORDER? 

Pick-up is only available from the Orange printWest location, for print on demand products. Otherwise, many of our resources can be purchased through your local TAFE NSW affiliated bookstore.

WHERE IS MY ORDER?

Shipping details can be provided upon request. Please contact the VETRes team for your order tracking information.

HOW DO I PAY FOR MY ORDER IF I AM A STAFF MEMBER? 

VETRes is a part of TAFE NSW and all orders are payed for by internal money transfers through General Journals. You do not need a Purchase Order! For further infromation on placing an order, please see TAFE NSW Staff page.

I AM A STAFF MEMBER AND I NEED SOMETHING DIFFERENT
    - WHO CAN I TALK TO? 

If you have something different in mind, say you want different binding options, or to combine multiple products, or simply can't find what you need, don't hesitate to contact us, we are here to help you!

WHERE IS MY INVOICE? 

• For general journal payments - there is no GST on internal money transfers, so there is no invoice
• For purchase order payments - please contact the VETRes team if you have not recieved your invoice within 5 days of recieving your order
• For credit card payments - once your payment details have been successfully processed, a tax invoice will be sent to your email address. 

DOES VETRES ADMINISTER CUSTOMER CREDIT ACCOUNTS?

Yes - VETRes works with Business Partners of TAFE NSW, as processed through GovConnect. Please contact the VETRes team to discuss becoming a business partner of TAFE NSW. 

WHO DO I CONTACT FOR MORE INFORMATION ABOUT A PRODUCT?

The VETRes team may be able to provide additional information about a poduct or direct your enquiry. Please contact the VETRes team for more information about a particular product. 

FOR ANY OTHER ENQURIES, PLEASE CONTACT US.