Getting it right at work - customer service (Workbook & DVD)

Getting it right at work - customer service  (Workbook & DVD)
Product code 30082
Weight 560.00 gm
ISBN 9780734725905
Product Type Workbook & CD
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including GST
Quantity Price*
10+ Items AU$45.60
*Note: including GST

This resource focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints. It is aimed at intermediate to advanced English language learners. The scenarios found in the workbook are available on DVD and the workbook provides a range of activities, transcripts and answers. It is designed for use by students at CSWE IV (or equivalent) level.